At SolarZone, we strive to deliver your solar products quickly and safely across Nigeria. This Shipping & Delivery Policy explains our delivery process, timelines, and customer responsibilities.
Orders are processed within 24–48 business hours after payment confirmation.
Once your order is confirmed, you will receive a notification via email or SMS with your order details.
Processing time may vary during holidays or high-demand periods.
Within Lagos: 1–3 working days
Outside Lagos (Nationwide): 3–7 working days depending on location and courier availability
For large equipment or installations, delivery schedules will be communicated directly by our logistics team.
⏱️ Note: Delivery time may vary due to courier delays, weather conditions, or customer unavailability.
Delivery fees are calculated based on order weight, size, and location.
Shipping costs will be clearly stated during checkout before final payment.
Free delivery may apply on select products or promotional offers.
We partner with trusted logistics companies to ensure your items are delivered safely and on time.
We also offer doorstep delivery and in-person pickup from our designated service centers upon request.
Customers are advised to inspect items immediately upon delivery before signing the delivery note.
If any product is missing, damaged, or incorrect, please contact our support team within 24 hours of receipt.
If a delivery attempt fails due to an incorrect address, phone number, or customer unavailability, the customer will be responsible for any re-delivery charges.
For products requiring installation (e.g., solar systems, inverters, or batteries), our technical team will schedule installation after delivery confirmation.
Installation fees and timelines will be communicated during order confirmation.
Currently, SolarZone delivers only within Nigeria. International shipping may be considered for bulk orders upon special request.
